International Patient Services

Your care journey begins before you arrive.

Our International Patient Services team supports patients and families before, during, and after treatment. We coordinate practical arrangements, help you communicate with your care team, and provide personalized assistance throughout your stay.

We aim to provide clear communication, compassionate support, and practical coordination so that patients and families can feel informed and supported throughout their care journey.

Medical Information and Consultation

We respond to initial health-related inquiries and help patients identify the appropriate next step.

Remote Medical Review

Where appropriate, physicians can review medical records remotely and provide a preliminary assessment of possible treatment options and the expected course of care. A remote review does not replace an in-person clinical assessment.

Preliminary Cost Estimate

Based on the proposed plan of care, we can provide an estimate of anticipated charges. Actual costs may change if the diagnosis, treatment plan, length of stay, or clinical needs change.

Medical Documentation for Visa Applications

Following case review, we can provide a medical invitation letter or other supporting documents where appropriate. Visa decisions remain the responsibility of the relevant authorities.

International Insurance Coordination

We help with insurance eligibility checks, pre-authorization, direct billing where available, and the documents needed for reimbursement claims.

Language Assistance

Interpretation support is available in English, Russian, Japanese, Indonesian,and other languages.

Coordinated Care with a Designated Physician

We help coordinate communication with the physician overseeing your care and support continuity throughout treatment.

Personalized Daily-Living Support

Where possible, meals, accommodation, and daily arrangements can be adapted to patients' dietary, religious, cultural, and personal preferences.

Private Airport Transfers

Private airport pick-up and drop-off can be arranged on request.

Accommodation and Meal Support

We can arrange hospital accommodation and culturally appropriate meals, and provide general guidance on nearby lodging for accompanying family members.

Coordinated Appointment Scheduling

Our international patient service helps coordinate examinations and treatment based on clinical priority, service availability, and the agreed care plan.

Private Rooms and Shared Amenities

A range of comfortable patient rooms and shared recreation and wellness facilities is available.

ulturally Responsive Care

We respect patients' religious and cultural practices and, where possible, recognize important cultural observances and personal milestones.

General Visa Extension Information

For patients receiving longer-term care, we can provide general information about visa extension procedures. Decisions and requirements are determined by the relevant immigration authorities.

Transparent Billing and Multiple Payment Options

We accept a range of international payment methods and provide itemized medical bills and supporting documents for settlement or insurance claims.

Follow-up after Discharge

We provide remote follow-up support, appointment and medication reminders where appropriate, and coordination of rehabilitation progress.